What To Do If You Have A Complaint
We take every care to provide the highest standards of service. However, should you ever have a concern or a reason to complain, please contact Frederick Hervey-Bathurst, Director and Compliance Officer, Clarendon F.P. Ltd, The Coach House, Somborne Park, Nr Stockbridge, Hampshire, SO20 6QT. Telephone: 01794 388594
We will confirm receipt of your complaint in writing, including our understanding of your complaint if it has been made verbally.
At all times, we will endeavour to communicate with you in a clear and fair manner whilst investigating your complaint.
Whilst we investigate the matter, we will keep you informed of its progress and whether there is any further information we require from you. We will aim to deal with your complaint as quickly as possible.
If we have not resolved your complaint within 8 weeks from date of receipt, we will write to you again with our reasons for delay. However, you have the right to take further action by contacting the Financial Ombudsman if you are unhappy with the progress. We will confirm when we expect our final response to be made.
Within our final response letter we will set out our understanding of your complaint, the issues raised, the investigation we conducted and the outcome from the investigation. We will also detail any redress we believe appropriate or the reasons for declining redress.
At Clarendon Financial Planning, we take all complaints seriously. However if you are not satisfied with our final response, you have the right to refer your complaint to the Financial Ombudsman Service, free of charge. More information can be found on the following websites: