The following statement explains our policy regarding the personal information we collect about you.
From time to time, you will be asked to submit personal information about yourself (e.g. name and email address) in order to contact us.
By entering your details in the fields requested, you enable us to provide you with information you require. Whenever you provide such personal information, we will treat that information in accordance with this policy.
This website does not automatically capture or store personal information, other than logging the user's IP address and session information such as the duration of the visit and the type of browser used. This is recognised by the web server and is only used for system administration and to provide statistics.
Links to other websites do not imply any endorsement, validation or responsibility by Clarendon Financial Planning as to the content or privacy policies of such sites. We cannot guarantee that these links will work all of the time and we have no control over the availability of the linked pages.
Access to your personal information
Under the Data Protection Act you have a right, on the payment of a fee, currently £10 per person, to obtain a copy of the personal information we hold about you. If you believe that any information held is incorrect or incomplete, you should contact our Information Security Officer at our usual address. Any information that is found to be incorrect or incomplete will be amended promptly.
For information on the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003 and the Information Commissioner please follow this link: www.ico.org.uk.
Use and storage of your personal information
When you supply any personal information to Clarendon Financial Planning, we have legal obligations towards you in the way we use this data. We must collect the information fairly, that is, we must explain how we will use it and tell you if we want to pass the information on to anyone else.
Primarily, we use the data to provide financial advice to you and complete transactions on your behalf. We analyse and assess your data to maintain and develop our relationship with you.
Depending on the instructions we receive from you, we may pass your data to other professional advisers to enable us to provide advice most suited to your circumstances. Usually, this would be referrals to accountants, solicitors, tax advisers and sometimes specialist advisers in the financial and insurance industry where you may benefit from the expertise of such third parties. We, and any third party specialist advisers to whom we introduce you, will pass your data to organisations when you agree to purchase and amend policies and products.
We will hold your personal information on our systems for as long as you use the service you have requested. For instance, if you are given specialist pension advice, the data will be retained indefinitely. If you require details of the statutory retention periods for the differing product types and classes of data, please ask us.
We will ensure that all personal information supplied is held securely, in accordance with the Data Protection Act 1998.
We may be required to share your data with our regulator and other third parties including auditors or insurers.
We will not contact you for promotional purposes, such as notifying you of improvements to the service or new services, unless you specifically agree to be contacted for such purposes at the time you submit your information on the website, or at a later time if you sign up specifically to receive such promotional services.
Users of this site may not print, download or in any manner copy images or text from the site, except for personal, non-commercial use, without permission from Clarendon Financial Planning.
How cookies are used by us
Cookies cannot be used to identify you personally.
These pieces of information are used to improve services for you through, for example:
- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and to ensure that there's enough capacity for them to run efficiently
- analysing data to help us understand how you use our services so we can improve them.